Duane Conners

Urban Health Today

As healthcare in the United States begins to shift towards value-based contracting and outcomes-driven reimbursement more heavily, the connectivity of patients to their clinicians is key. And, as part of that connectivity, access to social care in a more convenient and transparent manner is especially important for optimizing outcomes, as research and CMS suggest social determinants now drive many of our population&#8217;s health concerns.
Building and supporting these connections is the core of what we do and is why we are working with DrFirst to create a toolset that allows our partner organizations and providers to reach their communities in more ways than ever before. By integrating DrFirst’s Backline secure communication platform into allco by wellconnected, the first truly centralized social care data platform, we’ve taken the first step towards a seamless social and health care continuum. Clinicians can now securely connect digitally and keep updated with wrap-around services like nutrition, housing, and transportation in the same platform that they communicate securely with care teams, share documents and text their patients and patient families. The Backline platform provides end-to-end encryption, ensuring that patient data is kept confidential and secure. This is especially important in today&#8217;s digital age, where cyber threats are becoming increasingly common.
Social determinants are now easily identified, annotated, and measured in a standardized fashion, while HIPAA-compliant communication stays at the forefront. These key elements are necessary for driving improved interventions, outcomes, and health for every community. The next major step forward will be implementing the programmatic aspects that can best be captured, reported, and researched in an information hub like allco. Along with Backline, allco now stands as the leading toolset for true value-based care transitions and measurement, as well as identifying and correcting care gaps and overlaps. This integration of Backline into allco&#8217;s suite of solutions is user-friendly, allowing allco members to use the platform’s web application to communicate with their community members regardless of their location and via any preferred means, such as text, secure text, and email.
It is collaborative community care. All in one place.
When data is more accessible and better assessed and understood, we gain valuable insights that ultimately lead to a path of maximizing health equities and sustainable social impact. This integration and partnership allow clinicians and community-based services to collaborate, design better interventions and cross the existing silos in ways never seen before.

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Viewpoints

Duane Conners, CEO and Co-Founder of wellconnected, talks about the importance of access to convenient social care for optimizing patient outcomes.

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